The registered office service does not include the forwarding of general business correspondence. We supply this service to thousands of companies and most companies do not experience any problems with general business mail being sent to the registered office. It is simply a case of presenting your ‘trading address’ correctly on stationery and websites.
However, some companies may experience problems if they have incorrectly used the registered office address. In this situation at our discretion we may forward up to three items to you at the start of the service. If general business mail is forwarded to you as a courtesy then it is likely that we will put a warning sticker on the letter. This is intended to draw your attention to the mater as one of your customers or suppliers may have used the incorrect address. You can then ensure that they are provided with the correct address to avoid any reoccurrence.
We are often asked if we can make an exception and forward a few items. Unfortunately this creates a situation where our service gets abused. Therefore we apply the same rule to all companies – the registered office service only includes the forwarding of mail from government organisations.
We are also asked if we can notify the company directors/owners if non government mail is processed. This would create an administrative nightmare for our admin team. Consider the administration involved for our company-
Identify the mail as non government
Access the customer’s records
Email, send a letter or phone the client
Store the mail awaiting a reply from the customer
Record the action taken by SFS
If the client responds, process the mail
If no reply contact the client again
If still no reply what action should we take?
Raise an invoice to the client to cover our time between £20-40.
Reconcile the accounts
Multiply this by the number of companies on our records and it would significantly increase our fees for our services.